PropertyPistol, Mumbai

Looking for Guest Relations Executive for a real estate company based in Mumbai.

Guest Relations Officer responsibilities include:

Welcoming guests in a friendly and professional way

Addressing and escalating customer complaints

Providing information about facilities, programs and other services

Job brief:

We are looking for a Guest Relations Officer to provide high-quality service to our buyers of property visiting the facility. You will address queries and go the extra mile to make sure our buyers are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our buyers.

Your goal will be to ensure our buyers have a good understanding and plan to make the purchase.

Responsibilities:

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral if applicable

Provide information about amenities, area and venues and promote services

Anticipate buyer needs and build rapport with buyers

Offer assistance with certain tasks as applicable at site office

Address customer queries and escalate when needed so that the query is addressed

Record information in the logbook daily

Requirements and skills

Proven experience as a Guest Relations Officer

Familiarity with real estate industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills