UP RERA – Understanding the Process of Filing Complaints Under RERA, Compensation & Conciliation

The Uttar Pradesh Real Estate Regulatory Authority (UP RERA) is a pivotal entity established under the Real Estate (Regulation and Development) Act, 2016. This regulatory body aims to promote transparency, accountability, and efficiency in the real estate sector, ensuring the protection of homebuyers’ interests in Uttar Pradesh.

Filing Complaints under UP RERA

To file a complaint with UP RERA, aggrieved parties, be it homebuyers, developers, or real estate agents, must follow a structured process. The complaint can be related to project delays, quality discrepancies, non-compliance with the agreement terms, or any other issues under the RERA Act.

Steps to File a Complaint-

Online Submission: Visit the official UP RERA website and navigate to the complaints section. Here, you can find the form for lodging a complaint.

Required Details: Fill in the necessary information, such as personal details, project details, and the nature of the complaint. Providing supporting documents, like the agreement copy, payment receipts, and any correspondence with the developer, strengthens the case.

Payment of Fees: A nominal fee is charged for registering a complaint with UP RERA. This fee can be paid online through the portal.

Tracking the Complaint: Once submitted, you can track the status of your complaint on the UP RERA website using the complaint number provided.

Compensation under UP RERA

UP RERA has the authority to adjudicate compensation claims for the aggrieved parties. Compensation can be sought for various grievances, including project delays, property defects, or any breach of the RERA regulations by the developer.

Process for Claiming Compensation:

Filing a Claim: Along with the complaint, the claimant must specify the compensation sought, supported by valid reasons and documents.

Hearing and Decision: UP RERA schedules hearings for the complaint, where both parties present their cases. Based on the evidence and arguments, UP RERA decides on the compensation.

Execution of Order: If compensation is awarded, UP RERA ensures its execution. Non-compliance with the order can lead to further legal action against the defaulting party.

Conciliation under UP RERA

The conciliation forum under UP RERA is an alternative dispute resolution mechanism aimed at amicable settlement of disputes between developers and homebuyers.

Conciliation Process-

Initiating Conciliation: Either party can apply for conciliation through the UP RERA portal, expressing their intent to resolve the dispute amicably.

Conciliation Panel: The case is referred to a conciliation panel, comprising members from both homebuyer and developer associations, facilitating a fair and unbiased resolution.

Conciliation Meetings: Meetings are held where both parties discuss their issues in the presence of the conciliators. The objective is to reach a mutually acceptable solution without formal litigation.

Settlement and Agreement: If conciliation succeeds, an agreement is signed, and the terms are legally binding. If conciliation fails, parties can pursue formal litigation.

Example of UP RERA in Action

Consider the case of Mr. Alok, who purchased an apartment in a new residential project in Noida. The project was delayed by two years beyond the promised possession date, causing Mr. Alok financial and emotional distress. Mr. Alok filed a complaint with UP RERA, seeking compensation for the delay. Through the UP RERA adjudication process, he was awarded compensation, including interest for the delayed period.

UP RERA serves as a beacon of hope for homebuyers and plays a crucial role in maintaining the integrity of the real estate sector in Uttar Pradesh. Understanding the processes of filing complaints, seeking compensation, and opting for conciliation can empower consumers to safeguard their rights effectively. By fostering a culture of compliance and dispute resolution, UP RERA enhances trust and confidence among stakeholders in the real estate market.

Disclaimer: The views expressed above are for informational purposes only based on industry reports and related news stories. PropertyPistol does not guarantee the accuracy, completeness, or reliability of the information and shall not be held responsible for any action taken based on the published information.


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